Frequently Asked Questions
- Is there a minimum order for your products?
- How do I know my students will LIKE what we sell?
- I'm not confident my kids will actually sell. How can I be sure they'll be motivated to participate?
- How do I know my customers will like your products?
- How do we get started with a fundraiser?
- It seems to me the longer we sell the more we make. But our fundraising representative says we should keep our program short. Why is that?
- My representative has suggested dividing my group into teams and hanging posters and goal charts. I think my students will think that is a gimmick. Why is that necessary?
- I'm opposed to giving prizes to the students. I'd rather make the extra money. Why should we give prizes?
- Is there a charge for your brochures?
- Do we have to pay for our products up front?
- Can candy bars and frozen foods be returned?
- Do we pay sales tax?
- To whom should checks be written?
- My child missed the turn-in date for their order. Can I place the order through you?
- I received a substitute item and did not like it, what do I do?
- How do I receive information for a new fundraiser?
- How can my child and his/her school receive credit for online ordering?
- Do out of town family/friends have to create an account to order from the web site?
- Will online orders be shipped directly to the customer or to the school, and who is responsible for the shipping expenses?
- Why aren't all the items in the brochure(s) featured in the shopping cart?
Q: Is there a minimum order for your products?
A: Most of our products do NOT have a minimum order. Your group takes orders and we send you exactly the number of products you have ordered. If you have unsold items you can even return them to us for a full credit. Your representative can help you decide what the best product is and how to eliminate any risk. We realize you are in this to RAISE MONEY and we will help you do that!
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Q: How do I know my students will LIKE what we sell?
A: Ironically, it's not important that you sell a product your students like, but rather a product that appeals to your community, because they are the people who will be purchasing. All of our product lines are chosen to appeal to those who purchase. Your students can feel good about presenting a product to the community that is GUARANTEED! And they can focus on our great prize program as an incentive for their participation.
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Q: I'm not confident my kids will actually sell. How can I be sure they'll be motivated to participate?
A: Most students do not like to participate in fundraisers, that's a fact. But Mink & Company offers the best products, the best prizes, and a professional fundraising consultant to help your group raise the most money possible. When students understand the need for the money and they are properly motivated and rewarded for their participation, they will help out.
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Q: How do I know my customers will like your products?
A: Our marketing team works hard to develop products that are in line with national trends and that will appeal to a wide group of people. And all products are attractively packaged - not just in plain white boxes. But beyond that, our products carry our 100% Satisfaction Guarantee! If your customer is not satisfied, he can call our toll-free number for a different product choice or a full refund! Though that rarely happens, it's just one of the ways we prove to you that working with Mink & Company is a hassle-free fundraising experience!
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Q: How do we get started with a fundraiser?
A: You may start by completing the Send Info request form and we will be happy to contact you with more information. Or if you need immediate assistance, please call us at 1.800.321.6465.
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Q: It seems to me the longer we sell the more we make. But our fundraising representative says we should keep our program short. Why is that?
A: It's a lot like giving homework to students. If you give a student 4 weeks to do a paper, most will use just the last few days to do all the work. By keeping it short and focused, your students are more likely to have good results.
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Q: My representative has suggested dividing my group into teams and hanging posters and goal charts. I think my students will think that is a gimmick. Why is that necessary?
A: It's called promotion. When a new movie comes out, you'll see the ads, the posters, the displays and all types of advance promotion. Borrowing from that idea, Mink & Company knows you'll ALL (you included) get "into it" if you make a big deal about it. And you'll have more fun and make MORE MONEY, too!
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Q: I'm opposed to giving prizes to the students. I'd rather make the extra money. Why should we give prizes?
A: Prizes motivate your students, therefore, it's probable you'll make more money if you have prizes. Plus the students deserve a reward for their hard work and commitment to your program. And our statistics prove it -- you WILL make more money if you offer prizes.
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Q: Is there a charge for your brochures?
A: No. There are NO charges for brochures.
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Q: Do we have to pay for our products up front?
A: No. Your invoice will be sent after your products are shipped. By the time it is due, you will have collected more than enough money to pay your invoice and the rest of the money is your profit.
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Q: Can frozen foods be returned?
A: No, frozen foods cannot be returned. Be sure to consult your sales representative as he or she is trained to assist you in ordering the right amount for your group.
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A: We follow the tax laws in your state. If your organization has a tax exemption number, you are not required to pay tax. (We require documentation to be on file to verify this fact). If you do not have a tax exemption number or your group is not tax exempt, you will be charged tax. Verify your tax status with your organization.
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Q: To whom should checks be written?
A: Check should be written to your organization.
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Q: My child missed the turn-in date for their order. Can I place the order through you?
A: No. Please contact your group's sponsor and ask that they place the order.
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Q: I received a substitute item and did not like it, what do I do?
A: We will be happy to send you a product that you do like. Check our online catalogs of current seasonal products and choose an item from the same price range. Then call 1.866.676.5388 for further instructions. Check our online catalog for a complete list.
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Q: How do I receive information for a new fundraiser?
A: Call our toll-free number @ (800) 321-MINK or click on the Contact Us icon.
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Q: How can my child and his/her school receive credit for online ordering?
A: In the checkout process, there is an option to fill in the name of
the student and school. Simply fill in the correct information. At the
completion of the season, the school will receive a check for their
share of the sale(s). The student's online sales with be merged with
his/her order form after we receive it for prize credit.
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Q: Do out of town family/friends have to create an account to order from the web site?
A: Yes, this will be done at checkout.
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Q: Will online orders be shipped directly to the customer or to the school, and who is responsible for the shipping expenses?
A: Internet orders will be shipped directly to the person who purchased
it and the cost of shipping is added to the consumers total at
checkout. Actual shipping is calculated at the time of purchase.
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Q: Why aren't all the items in the brochure(s) featured in the shopping cart?
A: Because of various logistic problems (product availabilities,
shipping problems, etc.) all the items in our numerous brochures cannot
be listed in our online shopping section.
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